Refund & Cancellation Policy
Nature of service
You are paying for proxy purchasing and international shipping services—not ownership of goods until delivery is completed under our process.
Before domestic purchase starts
You may request cancellation if we have not yet purchased in Japan; non-refundable payment processing costs may apply.
If we cannot purchase
If an item is unavailable, the seller refuses, or law/logistics prevent purchase, we cancel and refund the balance after deducting costs already incurred.
After domestic purchase is completed (important)
Once domestic purchase in Japan is completed (paid to the seller and confirmed), cancellations or returns for customer convenience are generally not accepted.
Exceptions may apply only when the seller agrees to return/refund, or due to our error—shipping, fees, and duties may still be charged to you.
Shipping balance after warehouse receipt
If actual international shipping after warehouse receipt exceeds the checkout estimate by more than 10%, we will notify you to pay the difference. Failure to pay within the stated period, or a clear refusal, may result in order cancellation and refunds per this policy (except non-refundable costs already incurred).
Refunds
Refunds are issued to the original payment method where possible, typically within 7–14 business days after approval.
Contact: order@aibowpro.com (include your order number). Help center: support@aibowpro.com