Help Center

AibowPro is a Japanese proxy shopping service that helps customers worldwide purchase products from Japanese online stores.

Simply paste a product URL, place your order, and we'll purchase the item in Japan and ship it to your country.

You can shop from almost any Japanese online store, including:

Amazon Japan
Rakuten
Yahoo! Shopping
Yahoo! Auctions
Mercari
Rakuma
ZOZOTOWN
Animate
Suruga-ya
Pokémon Center
Bandai Premium
Official brand websites
And many more.

If you're unsure whether a website is supported, just send us the product link.

Yes.

That's exactly what we do.

We purchase the item on your behalf using a Japanese address and then forward it to you.

It's easy.

Copy the product URL.
Paste it into aibowpro.
Confirm the product details.
Pay for your order.
We purchase the item.
We ship it internationally.

Yes.

You may order as many items as you'd like.

We'll combine eligible items into one shipment to help reduce shipping costs.

Orders can be cancelled before we purchase the item.

Once the purchase has been completed, cancellation is generally not possible.

If the item becomes unavailable before we purchase it, your payment will be fully refunded.

We accept:

Credit cards (JCB, Visa, Mastercard, American Express)
Apple Pay
Google Pay

Payment is collected when you place your order.

If we cannot purchase the item, you'll receive a refund.

We ship to most countries worldwide.

Shipping availability depends on the destination and carrier.

Depending on your country, available options may include:

DHL
FedEx
EMS
Japan Post
UPS

Typical delivery times:

DHL / FedEx: 3–7 business days
EMS: 5–10 business days
Air Mail: 1–3 weeks

Delivery time varies by destination.

Yes.

We can consolidate multiple orders or packages into one shipment whenever possible to help reduce international shipping costs.

Yes.

Upon request, we can remove invoices, price tags, promotional materials, and other unnecessary packaging before shipment.

Yes.

Before international shipping, we can check that:

The correct item was received
The quantity is correct
The item appears undamaged
The product matches your order

Yes.

Photo inspection is available upon request, allowing you to confirm your items before they are shipped.

Yes.

We can repack items to reduce package size and shipping costs whenever possible.

Yes.\n\nInsurance options are available depending on the shipping carrier you choose.

Your total cost consists of:

Product price
Service fee
Domestic shipping (if applicable)
International shipping

There are no hidden fees. All applicable charges are shown before you complete payment.

No.

Import taxes and customs duties are determined by your country's customs authorities and are the responsibility of the customer.

Shipping costs are based on:

Package weight
Package dimensions
Destination country
Shipping method

The final shipping fee will be calculated after your items arrive at our warehouse.

Yes.\n\nOur shipping calculator provides an estimated shipping cost before you place your order.

Yes.

We offer free warehouse storage for a limited period so you can combine purchases and choose when to ship.

Absolutely.

You may choose when you'd like your stored items to be shipped.

Yes.\n\nOrders arriving at our warehouse can be combined into one shipment.

Yes.

If preferred, you may divide your items into multiple packages.

Since most purchases are custom proxy purchases, returns are generally not accepted unless the seller agrees.

Please contact us within 7 days after delivery.

We'll work with the shipping carrier and seller to help resolve the issue.

Please contact us as soon as possible.

We'll work with the seller and shipping carrier to resolve the issue.

Please keep all packaging materials and contact us within 7 days of delivery.

We'll assist you in filing a claim with the shipping carrier.

Yes.

Creating an account allows you to:

Track your orders
View shipping status
Save addresses
Manage payments

aibowpro uses passwordless login.

Simply enter your email address to receive a verification code.

You can reach us via:

Live Chat
Email
Contact Form

Our support team typically replies within 24 hours.

Currently we support:

English
Japanese
Chinese (Simplified & Traditional)
Korean
Thai
Vietnamese
Indonesian

Simply send us the product link.

Our team will help you purchase it.

Yes.

Our shopping assistants can help locate rare, limited-edition, and difficult-to-find products from Japan.

We purchase directly from official stores or reputable Japanese retailers whenever possible. However, authenticity ultimately depends on the original seller.

Yes.

We regularly purchase:

Limited editions
Pre-orders
Event-exclusive merchandise
Lottery items (when available)

Yes. Simply paste the product URL into aibowpro.

If the website is available for proxy purchasing, we'll automatically retrieve the product information and help you place the order.

Absolutely.

Our system automatically translates product titles and descriptions into your language, making it easy to shop from Japanese websites.

Yes.\n\nBesides major marketplaces like Amazon Japan and Rakuten, we can also purchase from many independent Japanese online stores.

Yes.

We support many popular Japanese marketplaces, including Mercari, Rakuma, Yahoo! Auctions, and Yahoo! Shopping.

Availability may vary depending on the seller and item.

Unfortunately, we cannot purchase items that are already sold out.

However, if they become available again, you're welcome to submit a new request.

Yes.

Simply paste the product link, and aibowpro will automatically retrieve product information such as:

Product title
Images
Price
Available options
Seller information

Yes.\n\nWe automatically translate product information into English, helping you understand item details before placing an order.

Yes.\n\nOur AI can recommend similar products, alternative brands, and related items from Japanese stores.

Yes.

If you're looking for a specific item but don't know where to buy it, simply tell us what you're looking for.

We'll help you find suitable products from Japan.

We purchase exactly from the seller you specify. For marketplace purchases, we recommend checking seller ratings before ordering.

We purchase directly from the original seller. For products sold by official stores, authenticity is generally reliable. For second-hand marketplaces, authenticity depends on the individual seller.

Yes.

We support both individual customers and business buyers.

Bulk purchasing is also available.

Yes.

If you're looking for Japanese manufacturers or wholesale suppliers, our sourcing team can help.

Yes.

Please contact us with your product requirements, and we'll provide a customized quotation.

Yes.\n\nAll payments are processed through secure, encrypted payment providers.

Yes.\n\nWe use industry-standard security measures to protect your personal information and order data.